Common questions
FBR invoicing and ComplyStream FAQ
The short version of what merchants, accountants and agencies usually ask before connecting a Shopify store.
FAQ
Questions from Shopify merchants
Is ComplyStream an FBR-licensed integrator?
No. ComplyStream is invoicing software for Shopify. Under FBR rules you still select a licensed integrator — typically PRAL, which is free — in IRIS. We submit invoices using your token through that integrator relationship. See How ComplyStream works with FBR for the full explanation.
Do I need my own FBR / IRIS registration?
Yes. Each merchant needs sales-tax registration (where required), Digital Invoicing enabled on IRIS, a licensed integrator selection, and their own sandbox then production token. ComplyStream never shares one FBR account across shops.
Is PRAL really free?
Yes. PRAL is FBR’s own automation arm and is available as a licensed integrator at no charge. You still pay for ComplyStream (or any other software) that helps you prepare and submit invoices from Shopify.
How long does setup take?
Most stores finish IRIS registration, PRAL selection, token copy, IP whitelist, and a sandbox test in one focused session once FBR approvals clear. Approval wait times on IRIS vary; the in-app setup guide walks each screen.
What happens if an FBR submission fails?
The order stays in Shopify. ComplyStream shows the FBR error on the order so you can fix HS codes, buyer details, token, or whitelist issues and retry. Failed attempts do not create a valid FBR invoice number.
What about returns and cancellations?
STGO 01 of 2026 allows edits, deletions, and cancellations of a valid electronic invoice within 72 hours; after that you need Commissioner approval. Plan your COD submit timing carefully. Confirm what ComplyStream supports for cancellations in the product before relying on it for high-return flows.
Who can see my FBR token?
Your token is stored encrypted for your shop only and used to call FBR endpoints you configure. You can revoke access by rotating the token in IRIS and updating settings, or by uninstalling the app.
Is this tax advice?
No. ComplyStream helps you submit digital invoices from Shopify. Registration scope, rates, and filing obligations should be confirmed with your tax advisor against current FBR SROs and the Sales Tax Act.
Still deciding where to start?
Read the plain-language FBR guide first. If your registration and integrator selection are ready, move to the setup checklist. For product, IRIS or error questions that are specific to your store, contact us without sending credentials.
Last updated: 4 August 2026
Not tax advice. Confirm registration scope, rates, deadlines, and filing obligations with a Pakistani tax practitioner against current FBR SROs and the Sales Tax Act. ComplyStream is not affiliated with FBR or PRAL.
Test your own order in sandbox
Install free and follow the setup checklist before moving to production.